Welcome to the online store of LLC Giggles Concept 

The following document governs the terms, conditions and user rights for website https://messyweekend.ge/. Additionally, by placing an order, the user accepts and agrees to be bound and abide by the cooperation between user and company.

  1. Privacy Policy

By providing personal information, the user automatically grants MessyWeekend the authority to use his/her personal data for the purposes of storage and processing.

The following Privacy Policy defines the terms, purposes, conditions of use and storage of personal data for MessyWeekend customers. Based on the Law of Georgia on “Personal Data Protection”, MessyWeekend is committed to ensure the protection of the user’s personal data.

2. Definition of Terms

  • Personal Data – Any information that relates to an identified or identifiable natural person;
  • Data Processing – Any action or operation performed on data, whether by automated, semi-automated or non-automated means’
  • Data Subject (Referred to as user) – Any individual person whose data is being processed;
  • User Consent – Refers to the permission granted by a user for processing his/her personal data;
  • Third Party – Any natural or legal person, as well as, a public agency or state institution;
  • Direct Marketing – The direct and immediate delivery of information to a data subject by telephone, mail, email or other electronic means to generate and maintain interest in, sell and/or support a natural and/or legal person, product, idea, service, work and/or initiative, as well as image and social issues.

Consent

By using MessyWeekend’s website, the user acknowledges and agrees to the terms of this Privacy Policy. Accordingly, the user grants MessyWeekend with the permissions to collect, process, store and use the personal information provided by him/her.

This information will be used by the MessyWeekend for the purposes of providing services, in compliance with the applicable regulations and laws in force. 

Data Processing Basics

MessyWeekend will process user’s personal information, if:

  • The user has given consent to the processing of her/his personal data;
  • Data processing is necessary for MessyWeekend to fulfill its legal obligations imposed by applicable laws;
  • Data processing is necessary for providing service to the user.

Purposes of processing user’s personal information:

  • Improving MessyWeekend’s service quality;
  • Ensuring that MessyWeekend meets its legal obligations in compliance with applicable laws;
  • Resolving any complaints or claims raised by the user;
  • Monitoring user activity on the website;
  • Notifying user of any updates, changes or news through effective communication;
  • Getting feedback from user;
  • Evaluating and testing new features, updates and improvements introduced by MessyWeekend;
  • Introducing of new products and features to the website;
  • Identifying the target audiences or users’ groups that may be offered with promotions or new services;
  • Conducting Marketing and other activities;
  • Getting information about purchases made through the website;
  • Receiving information from authorized third parties regarding user’s financial obligations;
  • Preventing the misuse of MessyWeekend’s system;
  • Providing information with relevant state authorities;
  • Protecting the legitimate interest;
  • Protecting other legitimate purposes of MessyWeekend as permitted by the Law of Georgia on Personal Data Protection.

User Rights

The user has the right to request for the following information from the MessyWeekend regarding the processing of his/her personal information: 

  • Which personal data is being processed about the user by the MessyWeekend;
  • The purpose of data processing;
  • The legal basis for data processing;
  • The method(s) by which personal information was collected;
  • Who has received the user’s personal information, with the purpose for sharing this data.

In case of a user request, MessyWeekend is obliged to correct, update, add, block, delete or destroy data if it is incomplete, inaccurate, not updated, or if it was collected or processed illegally.

The user has the right to address and notify the State Inspector’s Service or the City Court in case their rights have been violated by the Law of Georgia on Personal Data Protection.

The user has also the right to refuse their consent at any time and request to cancel the data processing or the destruction of the processed data.

User Obligation

The user is obliged to provide MessyWeekend with complete and accurate information for the purpose of receiving services in future. This obligation also extends to any changes or updates shared by the user.

Juveniles/Minors

MessyWeekend does not have the right to check accuracy or truthfulness of the information provided by the user, including his/her age.  If it becomes known that the individual who provides information is a juvenile (minor), MessyWeekend reserves the right to disregard the information provided by that person.

If you are notified or become aware that a registered user on MessyWeekend is not of legal age and does not have the consent of a legal representative to use the website, please, notify us about this fact.

Sharing of User Personal Data

Personal data is shared with partner courier service providers who are responsible for delivering the purchased products or items to the user’s specified address. In that case, the following information may be provided to the partner courier service providers: order details, name, surname, address and contact number. The information shared with partner courier companies will be used solely for the purpose of delivering the purchased products or items to the user.

The sharing of the user’s personal data may be required in accordance with applicable laws in Georgia, for the purposes of crime detection, investigation and prevention.

In the interest of the user, MessyWeekend has the right to process the user’s personal information, specifically his/her name and email address, as well as phone number, for direct marketing purposes. This may include sharing promotional material, offering services or products that may be of interest to the user or improving the quality of service.

MessyWeekend is authorized to share personal information with any third party as required by the applicable laws of Georgia.

Data Collection

MessyWeekend collects information from the following sources, when:

  • The user fills out the website registration form;
  • Communication occurs by phone or email;
  • The user interacts with the website and chat of MessyWeekend.

Retention Period of Confidential Data

MessyWeekend takes responsibility for the confidentiality and security of the user’s personal data.

MessyWeekend retains the user’s confidential information for the period necessary to achieve the purposes outlined by applicable legislation and foregoing privacy policy. 

We reserve the right to refuse or cancel your order at any time for certain reasons, including product or service availability, errors in the pricing or description of the product and service, incorrect information in your provided data (such as contact number or address), and/or other reasons. Cancellation of an order is possible upon the customer’s request within 2 hours since purchasing.

Return/Refund/Exchange

If the product has factory defects, the refund or reimbursement is processed within 5 working days from the original date of the order. Products or items purchased on MessyWeekend can be returned within the working hours of the day of purchase. Whether customers wish to exchange a product with another one, this can be done within 7 days from the date of making the order.

These terms and policies apply to both online purchases and purchases made in person at our stands.

In case of online orders, purchased products/items will be delivered within 2 working days within Tbilisi, but 3-5 days are needed for regional deliveries. Delivery is free of charge across Georgia.

12. Confirmation/Consent

By using our services or any kind of services provided by us, you confirm that you have read, understood and agree to above mentioned terms and conditions.

13. Contact us

Please, send your feedback, comments or technical support requests to the following email address: info@messyweekend.ge or on our official facebook page.

Service Provider

We may hire third parties – companies or individuals – for the following purposes:

  • Improvement the service;
  • Providing services on behalf of MessyWeekend;
  • Offering subcontracted services related to our service;
  • Service Analyze.

Please, note that these third parties are obligated not to share or disclose this information for any other purposes.

Security

We appreciate the trust you share with us by providing your personal information, that’s why we use all possible ways to protect it. However, please, take into consideration that no method of electronic transmission or storage is completely secure over the internet. Therefore, we can not guarantee you with absolute security.

Links of other websites

MessyWeekend’s website may contain links to other websites. That means that you will be redirected to other external links. Please, remember that we are not responsible for the functionality of these websites and we encourage you to review their terms, conditions and privacy policies carefully. We do not control, thus are not liable for the content, policies and practices of external websites.

Changes to the privacy policy

An above-mentioned privacy policy is periodically reviewed and updated. Therefore, we recommend you to review it occasionally. In case of any changes, we will notify you. Any changes or additions will take effect immediately upon publication on  https://messyweekend.ge/.

Contact

If you have any questions, suggestions or recommendations regarding our privacy policy, feel free to contact us at the following email: info@messyweekend.ge or reach out to us on our official Facebook/Instagram pages.